Responsible Gaming

Pistolo is committed to providing a secure and enjoyable entertainment platform for Australian players. We believe that gaming should always be a fun and positive experience. Responsible gaming is a core principle of our operations, and we provide a range of tools and resources to ensure all players can manage their activity effectively and play within their limits. This page outlines our policies and the support available to promote a safe gambling environment.

Our Commitment to Player Welfare

At Pistolo, player well-being is our highest priority. We advocate for a balanced approach to gambling, viewing it as a form of entertainment rather than a way to make money. Our platform is designed with features that empower users to stay in control of their spending and playtime. We work to create a transparent and fair environment, ensuring that support is readily accessible for anyone who may need it. The foundation of our service is built on the idea that a safe player is a happy player.

Tools to Help You Stay in Control

We provide several account tools to help manage gaming activity. These features can be accessed within the account settings or by contacting our support team for assistance. We encourage everyone to familiarise themselves with these options to ensure they play responsibly.

Deposit Limits: Set a maximum amount that can be deposited into the account over a daily, weekly, or monthly period.
Session Limits: Control the length of a gaming session with automated reminders that help keep track of time.
Cooling-Off Period: Take a short break from gaming, from 24 hours up to several weeks, during which account access will be temporarily suspended.
Self-Exclusion: For those who need a longer break, self-exclusion allows for the suspension of an account for a period of six months or more. During this time, we will take all reasonable steps to prevent access and stop sending marketing materials.
Reality Checks: Receive periodic on-screen notifications that show how long a session has been active, along with total bets and outcomes.
Account Closure: If a player wishes to stop playing, an account can be closed permanently by request.

Identifying Potential Issues

Recognising the signs of problem gambling is the first step toward getting help. It may be useful to consider the following questions about gaming habits. If the answer is ‘yes’ to several of them, it could be beneficial to seek advice.

Do you spend more money or time on gambling than you intend to?
Are you chasing losses in an attempt to win back money?
Has gambling caused any financial difficulties for you or the household?
Is your time spent gambling affecting relationships, work, or other responsibilities?
Do you hide the extent of the gambling from family or friends?

Seeking Professional Support

If gambling is no longer fun, help is available. Our 24/7 customer support team can guide users on how to use our responsible gaming tools. For more information about our operational standards, please see the Pistolo about us page. Additionally, several professional organisations in Australia offer free, confidential advice and support.

Gambling Help Online: Visit gamblinghelponline.org.au for free 24/7 chat and email support.
Gamblers Anonymous Australia: Find local meetings and resources at gaaustralia.org.au.
Lifeline: For immediate crisis support, call 13 11 14.

Preventing Underage Gambling

The Pistolo online casino strictly prohibits anyone under the age of 18 from creating an account or playing on our platform. We employ robust Know Your Customer (KYC) verification procedures to confirm the age and identity of all players. Any account found to be operated by a minor will be immediately closed, and any winnings will be forfeited. We also recommend that adults sharing a computer with minors use filtering software to restrict access to online gaming sites.